T&C

TheDirtDestroyers Bin Cleaning Service 

Terms and Conditions

You agree that any use of the services provided by TheDirtDestroyers shall constitute your acceptance of these Terms and Conditions. 

By making this agreement, you accept that TheDirtDestroyers is permitted to contact you by telephone, email, SMS or by post.

By making this agreement, you accept that TheDirtDestroyers is allowed to record CCTV footage of our operatives completing work outside your property.

By making this agreement, you accept that TheDirtDestroyers is allowed to access the rear of your property and any bin store areas for the sole purpose of carrying out our work.

Changes to Terms and Conditions

TheDirtDestroyers reserves the right to change, amend and update these terms and conditions without prior notice.  If we update these terms and conditions any changes will appear on our website – www.TheDirtDestroyers.co.uk.

You will have been deemed to have accepted these changes if TheDirtDestroyers does not receive any written representations from you within 30 days from the date of the changes.

About the service

TheDirtDestroyers wheelie bin cleaning service is normally provided on a 4-weekly basis.  Typically, as long as the local authority can empty a customer’s wheelie bin, TheDirtDestroyers should be able to clean it but in the unlikely event that we are unable to clean the bin due to various reasons (including but not limited to adverse weather conditions, public holidays etc) on the usual clean date, if feasible we will attempt to return up to 5 working days after the scheduled clean to carry out the work. Please be aware bins can be cleaned up to 5 days later after your cleaning date. It is your responsibility to ensure your bins are left out if you keep them in a locked garden or garage. TheDirtDestroyers will endeavour to give advanced notice where possible and charges will not be applied until the work has been completed.

TheDirtDestroyers operates a kerbside service, and customers are requested to leave their bins on the boundary after they have been emptied so that they can be cleaned.  Bins will be returned to the customer’s property after cleaning where possible to do so.  Where it is not possible, the bin will be left at the curbside for customers’ collection.  If you have an assisted collection, customers are requested to inform us, and we will collect and return the bin to its storage position. 

TheDirtDestroyers reserve the right to charge for a visit where they could not clean the bin that was agreed to by its customer, on the agreed date, due to reasons not connected with company operations, equipment and/or employees.  Such reasons include but are not restricted to, the customer not leaving the bin available for collection, the bin has not been emptied sufficiently, the customer has removed the bin after collection and not made it available for cleaning.  Charges are applied due to our wasted journey and increased administration. Late payment Fees can be applied to any balance not cleared by the 28th of each month, at a rate of 10% of the total outstanding, per week.

TheDirtDestroyers are regrettably unable to clean any customer’s bins that are contaminated with, but not exclusively, wet paint, faeces, and oil – excessive amounts can contaminate and even damage our equipment, at the bare minimum requiring the operator to empty, clean and refill before proceeding with any further cleans.  In the event a bin is contaminated and cannot be cleaned, standard charges will apply.

In the unlikely event that any rubbish remains in the customer’s bin after the refuse collection, it will be at the operative’s discretion based on company guidelines as to whether cleaning can be carried out.  If the operative decides to clean the bin, any rubbish removed will be bagged up and returned.

Where the customer has more than one wheelie bin and an agreement for only one bin the customer is not permitted to rotate bins.  If a customer should need to defer a service for any reason (e.g., away on holiday or a wheelie bin will not be available for cleaning for some other reason) the customer must let us know as early as possible.  This will save us a wasted journey and prevent the customer from being charged. 

If the customer moves to a new address within an area covered by TheDirtDestroyers and the customer gives  TheDirtDestroyers 5 working days prior notice, then the service will be transferred to the new address and rescheduled according to the bin cleaning schedule for that area.  The customer will still be charged for missed cleans if insufficient notice is given.

TheDirtDestroyers does not accept liability for washed-off markings.  The customer acknowledges that paint, stickers, and other markings on their bins may be washed off or worn away as a result of the service.  The customer agrees that this will not be a breaking of this contract and we will not be liable to reimburse the customer for this.

Cancellations

Cancellations will only be accepted if the minimum of 6 cleans is complete, account holder must contact the office and requests the cancellation, the cancellation of the service and to settle their account from any outstanding amounts.

TheDirtDestroyers reserve the right to cancel any agreement with its customers without due refund if it is found that the customer is abusing its services in any form.

TheDirtDestroyers reserve the right to cancel any agreement without due notice should any of its terms and conditions be broken by its customers.

Customers cancelling the service must clear any balances in full before the service can be stopped.  The service will continue as normal where balances remain on the customer’s accounts.  TheDirtDestroyers reserve the right to pass on any debts to a debt collection agency to recover amounts owed.

General

All prices displayed include VAT at the prevailing rate.  If the rate of VAT changes, we reserve the right to pass any increases in VAT onto the customer.

TheDirtDestroyers expects staff to be treated politely.  They will not tolerate any abuse either physical or verbal and reserve the right to stop work and if necessary, leave the premises.  Customers will still be charged in these circumstances.

Any customer complaint regarding our service will be settled, if found to be justified, with a complimentary clean.

If the Council notifies the customer of any change to the refuse collection, please ensure that TheDirtDestroyers is made aware of it.

It is the customer’s responsibility to ensure that TheDirtDestroyers has the correct and current contact details.  Failure to do so may cause confusion and possible unwanted charges.

If customers have any questions or complaints about the service, they must contact us directly by calling 07950793250

Nobody else has any rights under this contract.  This contact is between the customer and TheDirtDestroyers.  No other person shall have any rights to enforce any of its terms.