Important Payment Update - GoCardless Now Required

13 October 2026

Following our previous communications, our new payment policy is now in effect.

GoCardless is now the required payment method for all recurring Dirt Destroyers services.

More than 750 of our customers have already moved to GoCardless, and we’d like to thank everyone who has supported the transition so far.

As our customer base has grown, we’ve taken the decision to move recurring payments to one secure, automated system. This provides customers with a simple and consistent way to pay, while allowing us to manage accounts more efficiently and focus our time on delivering a reliable service.

Payment is only collected after a service has been completed.

What this means for your account

If you have an outstanding balance

Customers with an outstanding balance who do not have an active GoCardless mandate will no longer remain on our recurring rounds.

If you would like to continue your service, your account will need to be brought up to date and an active GoCardless mandate put in place.

Once both are complete, we can arrange for your service to continue.

If your account is in credit

Your service will continue as normal while your existing credit covers the cost of your cleans.

There is nothing further to pay while sufficient credit remains on your account.

Once your credit has been used, an active GoCardless mandate will be required for your recurring service to continue.

You are welcome to set this up beforehand to ensure there is no interruption to your service.

If you already pay by GoCardless

No action is required.

Your service will continue as normal, with payment collected automatically following each completed visit.

Need help getting set up?

If you’re having difficulty setting up GoCardless, please get in touch and we’ll be happy to help.

We can resend your GoCardless setup link, guide you through the process or confirm whether a mandate you’ve already submitted is active.

We don’t want anyone to lose their service simply because they’ve had difficulty getting set up.

Going forward

We understand that changing the way you pay may not suit everyone, and we completely respect that.

However, having one consistent payment process is an important step in allowing us to manage our growing customer base effectively and maintain the standard of service our customers expect.

Thank you, as always, for your continued custom and support.

The Dirt Destroyers Team

An Update From The Dirt Destroyers

We wanted to give all of our customers an update and apologise for some of the disruption and slower communication experienced over recent weeks.

Bin Cleaning Delays -

Unfortunately, a combination of staff holidays, illness, planned time away and vehicle downtime has caused more disruption to our rounds than we anticipated.

Individually these would normally be manageable, but occurring close together has created a significant backlog across some areas.

As our bin cleaning service operates on fixed 4-weekly rounds, continually trying to squeeze missed work into the following days risks creating further delays across the rest of the schedule.

We’ve therefore made the decision to reset the affected rounds, with some bin cleaning visits being pushed back by approximately two weeks.

If your service has been affected, you do not need to rebook or contact us. Your account remains active and we’ll automatically attend on the revised schedule.

Communication & Enquiries -

We also want to apologise to anyone who has contacted us recently and hasn’t received a reply as quickly as usual.

We’ve experienced a significant increase in new bookings and enquiries alongside messages from our existing customer base. At present, all of our customer communication is managed through one main business number, and the volume of calls, texts and messages has at times been more than we can respond to promptly while also managing the day-to-day operation of the business.

If you’re currently waiting for a response, we haven’t intentionally ignored or forgotten about you, and we truly apologise for the delay.

We’re now working on putting a better system in place that will allow us to manage the increased volume of enquiries, respond to existing customers more efficiently and improve communication as the business continues to grow.

Going forward, where possible, we’d really appreciate customers contacting us by email for general enquiries and account queries. This gives us a much clearer record of each enquiry and helps us work through messages in order, respond more efficiently and reduce the chance of anything being missed.

We understand email won’t always be convenient, so our usual contact number will of course remain available when needed.

Getting Back on Track -

We know that reliable service and good communication are both extremely important, and recently we haven’t always achieved the standard we expect from ourselves.

The changes we’re making, along with resetting the affected rounds, are intended to get everything back into a manageable sequence and improve the service we provide going forward.

Thank you for your patience and understanding, and particularly to our long-standing customers for continuing to support us while the business grows.

Jake & The Dirt Destroyers Team